COVID-19 Safety Policy

The health, safety and security of our guests and employees is our highest priority. Please take a moment to take note of how we are providing a safe environment to welcome our guests into.

We are very excited to open up our hotels from Friday 31st July 2020. Bookings are now being taken online and via our reservations line 01492 660977 and direct bookings will receive a 15% discount.

Please note: all Covid-19 policies are based on current Welsh Government guidelines and are being constantly reviewed based on the latest advice. With that in mind, some of the information you receive at the time of booking may be out of date by the time you stay at the hotel. Please check back on our Covid-19 update page for the latest information.

COVID-19 STATEMENT

Plas Maenan Country House has always put the safety of its Guests and teams first. With regards to Covid-19; Owners, management and staff, working together as a team, will strive, at all times, to take all of the appropriate measures to reduce the risks from Covid-19 for our staff, guests and visitors.

To do this, a Risk Assessment has been completed that both identifies the possible risks and then develops the controls needed to reduce the risk. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into all of our sites to reduce the risk of infection and demonstrate to our Guests that we offer an environment that is safe.

These include:

  • Investment in sanitizing stations and equipment, PPE (personal protective equipment), and signage.
  • Maintaining social distancing by reducing contact between the staff, and reducing contact between staff and guests as much as is practical.
  • Implementing procedures and protocols where social contact cannot be avoided by ensuring appropriate measures/barriers are introduced to reduce the risk of infection.
  • Ensuring that cleaning and sanitising is carried out on a regular basis, to the highest of standards in all areas of the site.
  • Ensuring, where appropriate, adequate and effective PPE is made available for staff.
  • By ensuring adequate facilities and materials for effective hand washing and hand sanitising are made available for staff and guest use in all open areas of the hotels.
  • By ensuring the latest up to date information/guidance on Covid-19 from the Welsh Government is made readily available to all staff and guests in the form of information posters around our Hotels, regular correspondence with staff and guests, regular staff meetings and training sessions and ensuring the company website is kept up to date with the latest information and guidance.
  • By ensuring that in our business, customer and staff safety will always take priority.

OUR 13 STEPS TO SAFETY

We are committed to delivering a clean and safe environment and have created a step-by-step safety and hygiene protocol to ensure our hotel is as clean and safe as possible. New cleaning and disinfection procedures, increased attention to cleaning in communal spaces, protective equipment, and updated training for team members are included in the new steps. These steps describe specific processes and measures that are designed to make you feel confident when you visit our hotel.

1. Social distancing
We are implementing social distancing measures throughout the hotel, please practise social distancing within the hotel and keep 2 meters apart.

2. Increase cleaning and disinfecting
We are increasing cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.

3. Air circulation
We are ventilating public areas as much as possible to allow increased air circulation.

4. Sanitising stations
We are installing alcohol-based hand sanitising units in all public areas.

5. Welcome Pack
We are providing a pack of useful information and supplies upon check-in. Reduce time checking-in at reception.

6. Express check-out
We are providing an express check-out process to minimise contact with team members.

7. Bedroom Cleaning
We are deep cleaning after every stay including. Doors will be locked with after it has been cleaned in preparation for the next arrival.

8. Linens
We are washing all linens at a temperature above 60°C for optimal disinfection.

9. Restaurants & Bars
We are spacing tables apart to provide social distancing, table service only, regular cleaning. Breakfast will be served as an “on the go” continental breakfast for your safety and ours.

10. Food safety
We are adhering to the strict safety procedures while serving all food and beverages.

11. Team training
We are providing team members with comprehensive hygiene and prevention training programme.

12. Team member temperature checks
We are administering temperature checks for team members, when legally permitted or required.

13. Team member PPE
We are providing team members with personal protective equipment.

FOOD & DRINK

Our restaurant, bar and lounge will be open but with social distancing guidelines in place. This means that our hotel residents will be required to pre-book time slots to ensure they get priority seating. Non-residents are welcome to drink and dine with us but is dependent on available tables. A member of staff will be able to show you to a free table.

Our waiting-on teams will be wearing face masks, and abide to a strict hand washing and sanitising regime instead of wearing gloves. Your orders will be taken at your table once you are seated, please do not wait at the bar. Our waiting team will serve your food and drink to your table. Hand sanitiser is available throughout the hotel at key points, please make use of this as you enter the building. Tables will be socially distanced or guests will be seated at every other table to ensure social distancing is in place.

Dinner bookings – to guarantee a table in any of our restaurant, we recommend that you pre-book by contacting reception.

CANCELLATION POLICY

Advanced Purchase Pre-Payments If your stay requires full payment at time of booking it will be non-refundable. However, if you wish to cancel your stay more than 48 hours before arrival, your pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.

Deposits If your stay requires a deposit, this will require a non-refundable deposit of £100.00 per room at the time of booking. However, if you wish to cancel your stay more than 48 hours before arrival, your deposit can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be transferred to another date.

Cancellations If you wish to cancel your stay more than 48 hours before arrival, your deposit or pre-payment can be used for a future stay booked within the next 12 months. Stays cancelled less than 48 hours before arrival will not be refunded or transferred to another date.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to: accept the changed arrangements as notified; or make alternative arrangements with Plas Maenan Country House; or cancel your reservation and receive a full refund of any monies which you have paid in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons/parties in connection with your reservation)..

For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking. We recommend you purchase travel insurance.

We're Good To Go - Wales

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Guest Reviews

The whole stay was very peaceful... evening meal was excellent, as was breakfast. Very enjoyable! Tripadvisor

The food was great and the service was brilliant all set in a peaceful location Tripadvisor

Plas Maenan Country House - you should experience it once in your life. Tripadvisor

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Tel: 01492 660 977

Email: info@plas-maenan-hotel.co.uk

Address: Plas Maenan Country House Conwy Valley Nr. Llanrwst, Conwy, Conwy LL26 0YR UK.